Focusing on value.
Managing opportunities for improvements to create value.
ITIL® Foundation – 4th Edition
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. This 2-day course is the perfect blend of classroom training and group exercises ensuring that participants will fully comprehend the ITIL concepts, and are also able to apply them in a real-world context.
- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices .
We are pleased to introduce our accredited courseware for ITIL® Foundation – 4th Edition. This course is available in different delivery formats: Onsite classroom, virtual live classroom and self-study e-learning.
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