“Empowering businesses to harness the power of digital innovation, drive transformational change, and continuously evolve for sustained success in a dynamic world.”
services that deliver results
Digital Readiness Assessment
Unlock your organization’s digital potential.
We evaluate your current digital capabilities, culture, processes, and technology landscape to identify gaps and opportunities for transformation. As a result, your organization will gain a clear understanding of its digital maturity, a prioritized roadmap for initiatives, and improved alignment across teams to accelerate innovation and change readiness.
We evaluate your current digital capabilities, culture, processes, and technology landscape to identify gaps and opportunities for transformation. As a result, your organization will gain a clear understanding of its digital maturity, a prioritized roadmap for initiatives, and improved alignment across teams to accelerate innovation and change readiness.
IT Service Management
Streamline operations and deliver consistent value.
We design and optimize ITSM frameworks that align IT services with your business goals, improve service workflows, and elevate the user experience. This leads to more efficient operations, faster and more reliable service delivery, and greater satisfaction for both internal and external customers.
We design and optimize ITSM frameworks that align IT services with your business goals, improve service workflows, and elevate the user experience. This leads to more efficient operations, faster and more reliable service delivery, and greater satisfaction for both internal and external customers.
IT Governance
Drive strategic alignment and maximize IT value.
We help establish the structures, roles, and policies that guide technology decisions, ensuring they support business objectives and manage risk effectively. With robust governance in place, your organization benefits from better strategic alignment, improved compliance, and more informed, transparent decision-making.
We help establish the structures, roles, and policies that guide technology decisions, ensuring they support business objectives and manage risk effectively. With robust governance in place, your organization benefits from better strategic alignment, improved compliance, and more informed, transparent decision-making.
Cyber Resilience
Build strength beyond security.
We assess your organization’s vulnerabilities, strengthen its security posture, and implement strategies for incident response and operational recovery. This ensures you’re better prepared to withstand cyber threats, maintain business continuity, and quickly regain stability while fostering trust with customers and stakeholders.
We assess your organization’s vulnerabilities, strengthen its security posture, and implement strategies for incident response and operational recovery. This ensures you’re better prepared to withstand cyber threats, maintain business continuity, and quickly regain stability while fostering trust with customers and stakeholders.
Who we are
IT service management
We are accredited by PeopleCert to deliver the official ITIL® 4 courses. ITIL® 4 is the glue that connects Agile, DevOps, Project Management—and Value Stream Mapping into one flow.
The ITIL® 4 Foundation is an online course based on the exam specifications specified by PeopleCert for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.
Key learning objectives
Key learning objectives
- Understand the key concepts of ITIL® service management.
- The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
- The purpose and components of the ITIL® Service Value System.
- The activities of the Service Value Chain.
- Fifteen ITIL® practices and how they contribute the Service Value Chain activities.
The ITIL® 4 Specialist: Create, Deliver and Support qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This couse equips learners with the knowledge and tools to create, deliver and support the organization's IT services.
Key learning objectives
Key learning objectives
- Understand how to plan and build a service value stream to create, deliver and support services.
- Know how relevant ITIL practices contribute to creation, delivery and support across the Service Value System (SVS) and value streams.
- Know how to create, deliver and support services.
The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations operate in a similar way to successful digitally native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to maximize value.
Key learning objectives
Key learning objectives
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
- Understanding the digital product lifecycle
- Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT.
- Know how to contribute to achieving value with digital products.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Key learning objectives
Key learning objectives
- Understand the key concepts of direction, planning, and improvement.
- Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
- Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system.
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.
The ITIL® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification offered by Lean IT Group adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.
Key learning objectives
Key learning objectives
- Demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities.
- Understand how to leverage digital strategy to react to digital disruption.
- Understand the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value.
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
OnReach365 is our powerful Learning Management System (LMS) designed to give professionals access to all our expert-led courses and interactive workshops — anytime, anywhere, from any device.
Whether you’re looking to deepen your ITIL knowledge, enhance your digital strategy skills, or grow your career in IT governance, OnReach365 provides the flexibility and freedom to learn at your own pace with real-world content built by practitioners.
Whether you’re looking to deepen your ITIL knowledge, enhance your digital strategy skills, or grow your career in IT governance, OnReach365 provides the flexibility and freedom to learn at your own pace with real-world content built by practitioners.
elevating service management
You’ve mastered ITIL — now it’s time for the next leg of the journey. Meet the trio that takes your service management further: SIAM for seamless integration, VeriSM for adaptable delivery, and Business Analysis for laser-focused alignment with business goals.
Managing services in multi-vendor environments
SIAM™ (Service Integration and Management) is a proven approach for managing multiple service providers and integrating them into a seamless, business-focused IT ecosystem. It helps you coordinate suppliers, align processes, and ensure consistent service delivery—no matter how complex your sourcing model. Whether your integrator is internal, external, or hybrid, SIAM™ adapts to your structure and goals. By uniting diverse providers under a single management framework, it delivers efficiency, accountability, and real business value. The learning objetives of this accredited course are:
- Explain SIAM fundamentals, layers, and structural models, including their purpose, value, and business drivers.
- Describe the SIAM implementation roadmap, outlining objectives and activities for each key stage.
- Identify and explain SIAM roles, responsibilities, and core practices across people, process, measurement, and technology.
- Outline the main processes that support SIAM, their purposes, and SIAM-specific considerations.
- Recognize challenges, risks, and the role of other frameworks and standards in a SIAM ecosystem.
The right service at the right time in digital transformation
VeriSM™ is a modern, flexible approach to service management that looks at the big picture—your entire organization, not just one department. Built around the VeriSM™ model, it helps you blend and adapt management practices to deliver the right products and services at the right time. Whether you’re a startup or a global enterprise, VeriSM™ tailors to your business type, priorities, culture, and goals. Instead of a one-size-fits-all method, it enhances the way you already work, integrating proven practices to deliver lasting value to your customers. The learning outcomes of this course are:
- Explain the organizational context, governance principles, and the impact of digital transformation on service management.
- Describe the concept and elements of a service culture and its role in delivering value.
- Identify people-related factors, including organizational structures, leadership vs. management, team dynamics, and service management challenges.
- Apply the VeriSM™ model and its stages, and adapt it by selecting and integrating appropriate management practices.
- Recognize progressive practices, innovative technologies, and initial steps to start implementing VeriSM™ in an organization.
Transforming ideas into results
BCS Business Analysis Foundation gives you the core knowledge and skills to work effectively as a business analyst. You’ll learn how to investigate business needs, manage stakeholders, define and document requirements, and support the delivery of solutions that bring real value. This course covers proven techniques, frameworks, and approaches used across industries, preparing you for the BCS Business Analysis Foundation exam and a successful career in business analysis. The learning outcomes of this course are:
- Explain the role, principles, and competencies of a business analyst, and how business analysis fits into strategic and operational contexts.
- Apply techniques to investigate business situations, manage stakeholders, and improve services and processes.
- Define and evaluate solutions, including developing business cases, establishing, documenting, and managing requirements.
- Describe delivery approaches for requirements and business solutions, including Agile, Waterfall, and hybrid lifecycles.
- Recognize frameworks, models, and tools (e.g., BASF, POPIT™, design thinking) to support successful business change initiatives.
explore more
Two powerful resources designed to help you learn, grow, and transform your career and life through practical training and thought-provoking insights.
Access our practical, self-paced educational portfolio to grow your skills and advance your career — anytime, anywhere, from any device.
Explore reflections, ideas, and real-world stories that inspire transformation in both your professional and personal life. Listen and read!
get in touch with us
We will be delighted to receive your inquiry and provide information about our consulting and training services.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark of AXELOS Limited. The ITIL Approved Examination Organization logo is a trade mark of AXELOS Limited.
Our website respects your privacy. We do not collect, store, or share any personal information from our users. Additionally, we do not use cookies or any tracking technologies to gather information about your visit. Your privacy and security are our top priorities.
© 2025 Lean IT Group, LLC | Terms, Conditions and Privacy Policy
Our website respects your privacy. We do not collect, store, or share any personal information from our users. Additionally, we do not use cookies or any tracking technologies to gather information about your visit. Your privacy and security are our top priorities.
© 2025 Lean IT Group, LLC | Terms, Conditions and Privacy Policy
