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ITIL® 4 FOUNDATION (ENGLISH)

5

Lessons

3

Videos

All

Skill Level

12 h

Duration

English

Language

Overview

This brief eLearning helps you preparing for the exam, and it is only available for those that have taken a live classroom course with us. The exam consists of forty (40) multiple-selection questions and has a duration of sixty (60) minutes. To pass the exam and achieve the ITIL® Foundation certification, the learner must answer a minimum of twenty-six (26) questions correctly equivalent to 65%. Upon successful passing of the ITIL Foundation exam, the candidate will be recognized with 2 credits in the ITIL 4 qualification scheme. Do not forget to read the student workbook provided during the course.

The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

Completing this review will help you:

  • Understand the key concepts of service management
  • What are the ITIL guiding principles in your organization
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain
  • Know the purpose and key terms of 15 ITIL practices

Who is the e-learning for?

  • Students of Lean IT Group that have completed an instructor-led course
  • Consultants and trainers hired by Lean IT Group, LLC
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