ITIL® 4 Digital and IT Strategy (DITS)






Skill Level

24 h




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This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders. The course includes a voucher for the respective certification exam that will be directly sent to the approved enrollee.

Completing this course will help you:

Who is the course for?

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Learning Path

Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Understand the following concepts, their relationship and key differences:

  • Digital technology
  • Digital business vs digital organization
  • Digital transformation
  • Business strategy and business models
  • The relationship between Digital and IT Strategy and the components of the ITIL service value system

Environmental analysis is essential to understand the impact of digital disruption in the organization.  ITIL 4 approach to perform environmental analysis includes:

  • The four dimensions for internal analysis
  • PESTLE to analyze the external factors
  • Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is
  • Know how to analyze the VUCA factors and address them in a Digital and IT Strategy
  • Explain and compare the  three levels of digital disruption
  • Show how an organization’s position in a particular market or industry is influenced by the various factors
  • How to use a digital positioning tool to determine the appropriate position for a digital organization
  • Know how to apply the following approaches to achieve customer/market relevance
  • Know how to achieve operational excellence in the four dimensions of service management
  • Understand the financial aspects of Digital and IT Strategy
  • How to assess strategic approaches for digital organizations
  • Explain the concept of risk management in the context of a digital organization
  • Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
  • Explain the concept of innovation, including its key elements and techniques
  • Know how to apply techniques to develop and maintain a culture of innovation
  • Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
  • Know how to use business cases to advocate for a Digital and IT Strategy
  • Explain how to define and communicate a vision and a strategy
  • Know how to define operating models for digital organizations
  • Explain the major skills required of leaders in a digital organization
  • Apply different approaches to strategy coordination and implementation
  • Explain how to assess success of a Digital and IT Strategy
  • Explain the typical activities of a digital transformation program

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