ITIL® 4 Direct, Plan & Improve (DPI)
6
Lessons
2
Videos
All
Skill Level
20 h
Duration
English
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Overview
The purpose of this course is to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction, and a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Completing this course will help you:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and • reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Who is the course for?
- Individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
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Learning Path
- Why Direct, Plan and Improve
- Defining the vision and mission
- Understanding policies and guidelines
- Managing risks in Direct, Plan & Improve
- Value, outcomes, costs and risks in Direct, Plan & Improve
- Know how to cascade objectives and requirements
- How to define effective policies, controls and guidelines.
- How to place decision-making authority at the correct level
- How to use the ITIL continual improvement model to improve the service value system
- How to identify assessment objectives, outputs, requirements and criteria
- How to define and prioritize desired outcomes of an improvement
- How to build, justify and advocate for a business case
- How to embed continual improvement at all levels with improvement reviews and analysis of lessons learned
- The scope and potential benefits of the organizational change management practice.
- The key principles of communication.
- How to establish effective interfaces across the value chain
- The key principles and methods of measurement and reporting.
- How to define indicators and metrics to support objectives
- The differences between value streams and practices and how those differences impact direction, planning and improvement.
- How to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices
PRICE: $995.00
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