ITIL® 4 Direct, Plan & Improve (DPI)
6
Lessons
2
Videos
All
Skill Level
20 h
Duration
English
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Overview
The purpose of this course is to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction, and a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success. The course includes a voucher for the respective certification exam that will be directly sent to the approved enrollee.
Completing this course will help you:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and • reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Who is the course for?
- Individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
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Learning Path
- Why Direct, Plan and Improve
- Defining the vision and mission
- Understanding policies and guidelines
- Managing risks in Direct, Plan & Improve
- Value, outcomes, costs and risks in Direct, Plan & Improve
- Know how to cascade objectives and requirements
- How to define effective policies, controls and guidelines.
- How to place decision-making authority at the correct level
- How to use the ITIL continual improvement model to improve the service value system
- How to identify assessment objectives, outputs, requirements and criteria
- How to define and prioritize desired outcomes of an improvement
- How to build, justify and advocate for a business case
- How to embed continual improvement at all levels with improvement reviews and analysis of lessons learned
- The scope and potential benefits of the organizational change management practice.
- The key principles of communication.
- How to establish effective interfaces across the value chain
- The key principles and methods of measurement and reporting.
- How to define indicators and metrics to support objectives
- The differences between value streams and practices and how those differences impact direction, planning and improvement.
- How to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices
PRICE: $995.00
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