In this 2.5-day onsite classroom course, participants are introduced to the service lifecycle and how to apply best practice to meet business expectations. Participants are engaged in interactive discussions to discover the core disciplines of the ITIL® best practice. This course also prepares the student to successfully complete the associated exam, required for entry into the future ITIL® intermediate level training courses. The ITIL® best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
ITIL® is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At its core is the basic idea that value is provided in the form of business-aligned IT Services. ITIL® contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment. It can help organizations establish and improve their overall IT Service Management capability, increase alignment with the business, maximize and demonstrate value to the business.
ITIL® does not tell how, or how much of the framework to adopt, allowing organization the flexibility to adopt the processes as and if needed to address their specific needs. Each individual process has documented value to the business, and can be adopted individually. (Though they are highly interrelated and some processes are difficult to adopt in isolation.)
At the end of this course, participants will gain knowledge and understanding to:
- Identify the benefits of implementing ITIL® in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the service life cycle certification.
- Introduction to ITIL®
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement (CSI)
- Implementation considerations
- Exam preparation
All content is accredited and based on the official syllabus ensuring nothing is left to prepare for the associated certification. The Lean IT Group is an Accredited Training Organization (ATO) of AXELOS Limited, the official accreditor for ITIL®. The exam consists of forty (40) multiple-selection questions and has a duration of sixty (60) minutes. To pass the exam and achieve the ITIL® Foundation certification, the learner must answer a minimum of twenty-six (26) questions correctly equivalent to 65%. Upon successful passing of the ITIL 2011 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme and (20) Professional Development Units (PDUs) from Project Management Institute.
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