The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This course is available as a 4-day instructor-led training.
The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the new FeetWalk’s blue ocean strategy. This case study is also featured in all other our courses. However, in the new course, the company’s blue ocean strategy transform the online retailer company into a service provider leveraging from their enviable information technology infrastructure. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple learning objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.
FeetWalk has just decided upon their new business strategy, “Powered by FeetWalk”. Learners have to assist management in its implementation. When doing so, they will be asked to analyze and apply ITIL® concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the company (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the course, the instructor plays the role of the VP Operations of FeetWalk.
We deliver a next generation learning experience with the MALC training program. This program will test your readiness to become an ITIL® Expert, and will guide you through the process to make sure that you understand your growth areas, as well as the areas in which you excel.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
- Mastering the key concepts of the service lifecycle.
- Communication and stakeholder management.
- Integrating service management processes across the service lifecycle.
- Managing services across the service lifecycle.
- Governance and Measurement.
- Implementing and improving service management capability.
- Preparing for MALC examination, including mock examination opportunity.
- Introduction to FeetWalk’s blue ocean strategy
- Connecting the dots
- Bridging the gaps
- The journey to success
- Building the IT service management strategy
- Making the case
Key points related to the exam:
- Must have the ITIL Foundation Certificate (2 credits) and have obtained a minimum of 15 credits through formal Service Lifecycle or Service Capability certification streams and have completed the Managing Across the Lifecycle course from an Accredited Training Provider in order to sit the exam.
- It is recommended that learners complete at least 28 hours of personal study by reviewing the syllabus and the core ITIL publications in preparation for the examination.
- The exam is a closed book exam with ten (10) multiple choice, gradient scored questions that are based on a single case study. The case study is the same as provided with the mock exam in the training course. Candidates are expected to have thoroughly reviewed the case study prior to taking the exam.
- Exam duration is a maximum 120 minutes for all candidates in their respective language. Note: Candidates taking the examination in a language other than their first language, and/or living in a country where the language of the exam is not a business language in the country, have a maximum of 150 minutes and are allowed to use a dictionary.
- Each question will have four possible answer options: one, which is worth 5 marks, one worth 3 marks, one worth 1 mark, and one which is a distracter and achieves no marks.
- Pass score is 35/50 or 70%.
- The exam is delivered as a supervised exam; a registered proctor oversees secure exam delivery.
This course is delivered in a virtual live classroom environment or onsite at your location. A minimum of four (4) participants is required for virtual live classroom sessions and six (6) participants for onsite delivery.
Public sessions are not available for this course.