We are committed to continually improve the products and services we provide to meet our client’s requirements and to produce finished work that we can justifiably be proud of. We have implemented a quality management system following the guidelines of the international standard ISO 9001. It also includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements. Also, to the continual development of the system and helping to ensure it remains effective.
Only by providing an outstanding service and product quality will we achieve our aims of long-term success and sustained improvements.
All hired staff, internal and external, is responsible for the quality of their work. The company provides training and has established systems to assist staff to achieve the standards required. While we endeavor to produce work and offer a service that we can be proud of, we have to recognize that we don’t always achieve our own standards. When a customer complains we are committed to investigating the complaint and will do our best to put right all justified complaints.
The policy, organization and procedures necessary to achieve the necessary requirements are described in our quality management system.
The Executive Director is responsible for monitoring the quality system and reports regularly to the management team on the system’s implementation, status and effectiveness.
The objectives of the company are set out in the quality manual. Objectives for individual jobs are to carry out the works to the satisfaction of the client and in accordance with the contract as agreed with the client.