Key Learning Outcomes
- Explain the organizational context, governance principles, and the impact of digital transformation on service management.
- Describe the concept and elements of a service culture and its role in delivering value.
- Identify people-related factors, including organizational structures, leadership vs. management, team dynamics, and service management challenges.
- Apply the VeriSM™ model and its stages, and adapt it by selecting and integrating appropriate management practices.
- Recognize progressive practices, innovative technologies, and initial steps to start implementing VeriSM™ in an organization.
Exam Details
- The VeriSM™ Foundation designation is managed by EXIN.
- Candidates must complete this training course to take the exam.
- The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
- A certification exam is mandatory for ALL accredited training outlined in this proposal.
- The price per learner includes the cost of the associated exam.
What is Included
- Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
- Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
- Body of Knowledge (BoK) in PDF format.
- Unlimited access to e-Learning for six (6) consecutive months.
