Key Learning Outcomes
- Understand the key concepts of ITIL® service management.
- The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
- The purpose and components of the ITIL® Service Value System.
- The activities of the Service Value Chain.
- Fifteen ITIL® practices and how they contribute the Service Value Chain activities.
Exam Details
- The ITIL® 4 Foundation designation is managed by PeopleCert.
- Candidates must complete this training course to take the exam.
- The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
- A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
- Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
- Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
- Unlimited access to e-Learning for six (6) consecutive months.