Key Learning Outcomes
- A common digital service and product management language to improve communication and collaboration across teams
- A clear understanding of how value is created through lifecycle activities and value chains.
- Knowledge of the ITIL Product and Service Lifecycle Model and how organizations design, build, deliver, and support digital products and services.
- Awareness of the role of AI and emerging technologies in enabling modern service management capabilities.
- Understanding of how ITIL integrates with other frameworks and ways of working (e.g., Agile, DevOps, PRINCE2).
Exam Details
- The ITIL® Foundation designation is managed by PeopleCert.
- Candidates must complete this training course to take the exam.
- The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 60 minutes. A minimum score of 65% is required to pass.
- A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
- Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
- Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices.
- Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
- Unlimited access to e-Learning for six (6) consecutive months.
