Key Learning Outcomes
- Understand how to plan and build a service value stream to create, deliver and support services.
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams.
- Know how to create, deliver and support services.
Exam Details
- The ITIL® 4 Specialist: Create, Deliver and Support (CDS) designation is managed by PeopleCert.
- Candidates must complete this training course to take the exam.
- The candidate must have passed the ITIL® 4 Foundation examination in order to sit this exam.
- The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 90 minutes. A minimum score of 70% is required to pass.
- A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
- Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
- Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
- Unlimited access to e-Learning for six (6) consecutive months.
