Key Learning Outcomes
- Understand the key concepts of ITIL® 4 Strategist: Direct, Plan and Improve.
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
- Understand and know how to direct, plan and improve value streams and practices.
Exam Details
- ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is managed by PeopleCert.
- Candidates must complete this training course to take the exam.
- The candidate must have passed the ITIL® 4 Foundation examination in order to sit this exam.
- The web-based exam, supervised by a proctor, includes 40 multiple-choice questions and lasts 90 minutes. A minimum score of 70% is required to pass.
- A certification exam is mandatory for ALL accredited training outlined in this proposal. The price per learner includes the cost of the associated exam.
What is Included
- Each enrolled and approved learner will receive a web-based exam voucher valid for six (6) months.
- Course material will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under Lean IT Group’s terms of use.
- Unlimited access to e-Learning for six (6) consecutive months.
