Working the inside-out and the outside-in
Team performance cannot be improved unless you know and understand the gap between the current and required team performance – the inside-in. And it will not improve just by working better together. The team only makes a difference through how it collectively and individually connects and engages with all its critical stakeholders. A team can only do this if its members understand how their stakeholders see them. – the outside-in. We will work with your IT staff to identify their strengths and weaknesses in meeting business expectations.
Organizations are continually striving for agile and more cost-effective operation and most of these opportunities for improvement are found in business processes. But process improvement can only succeed if the team addresses the underlying problem. We will guide your IT staff to develop the “know-how” and skills to perform a thorough process analysis that take into account not only the process activities, but the management and information systems that support the targeted business process.
How IT departments support the core business determines how successful their performance has been. IT success is measured against business strategic goals and it is not enough to simply define metrics. IT metrics must be transformed into a solid performance reporting. We can coach your IT staff to lead business stakeholders to agree upon what they want to measure and design a performance measurement system that serves as standard to map results to corporate goals and produce quality reports for strategic decision-making.